How it works

  • Hi, how may I help you today?
  • Yes, I want to know more about your new hearing aid devices.
  • Sure. May I have your first and last name please?
  • Kevin Johnson.
  • Thanks Kevin. May I also have your best phone number and email please?
  • yes my email is kev*****@****.com and my number is 42*******0.
  • Thanks. May I know what is the best time during the day when our staff can call you to discuss this further?
  • Now is a good time.
  • Sure thing! I can connect you with our office right away for further assistance. May I connect you using the number you just provided?
  • Yes, that would be great!
  • Alright. Just a moment while I am attempting to connect you with our office.
  • I am connected. Thanks for all your help today.
  • You're welcome. Thank you for contacting us.






  • Greeting A welcome message to initiate the chat. It’s customizeable.
  • Assistance Needed Visitor shares basic details of what the assistance is required for.
  • Name of VisitorAgent gets visitor’s first and last name.
  • Phone and Email Agent gets visitor’s phone number and email address.
  • Scheduling/Appointment Preference The agent confirms the best time slot for either a visit or a call from the office.
  • Attempt Live Call Connect Ensuring visitor's convenience, a call is placed to connect them with the office then and there.
  • Ending/Closing The statement taking the chat session towards end.